General Information

ORDER FORM DROP SHIP TEMPLATE GOLD BOND WEB ACCESS REQUEST NET TERMS & CREDIT LIMIT REQUEST

ACKNOWLEDGEMENT

All orders are acknowledged by email (please provide your email address on your purchase order to receive your email confirmation in a timely manner). Contact factory if you do not receive an acknowledgement within 24 hours. For accounts without credit terms, payment must be received before stock will be reserved for an order. It is your responsibility to contact the factory immediately with any discrepancies. Orders with a price discrepancy variance that is less than $50 will be processed without notice.

ASSORTMENTS

Available upon request on many items. The exact quantity per color must be listed on the formal purchase order in order to process appropriately and avoid delays. If no assortment is provided, the order will be placed on hold until the assortments can be verified.

AUTHORIZED RETURNS

Please see the File a Claim tab for eligibility and resolutions details.

CANCELLATION POLICY

In all cases, all orders are considered firm and cannot be cancelled without approval from Gold Bond. Written documentation must be sent to confirm the cancellation. If the cancellation takes place prior to proof approval or the receipt of the courtesy proof a $20.00(g) charge will apply.  If the cancellation request is received after paper proof approval, the cost of any goods already produced will be the sole responsibility of the distributor.  Exclusions include outsourced products. These will be marked in one of the following ways:
   • Item number ends in a “-FD”.
   • Item number ends in a “-FDP.
   • Item shows a F.O.B. point outside of Hixson 37343.

CARRIER ADDRESS CORRECTIONS

When UPS determines that an address is missing information or needs to be updated, they reserve the right to make corrections to the addresses as necessary. There is a correction charge of $22.00 per tracking number associated with this correction.

CHANGE OF DELIVERY WHILE IN TRANSIT

If we must contact UPS and are able to update or change a delivery address, the order is subject to additional charges starting at $22.00 per tracking number and can cause a delay in delivery.

CHARGEBACKS

If the addresses provided should deem undeliverable for some reason- a chargeback will be issued to the invoice or to the shipper number account. This process could take up to 3 weeks to receive along with any additional costs to reship the package to the appropriate provided address

CORRECTION CHARGES

A charge of $50.00 (G) applies to all corrections received after the screen, plate, or cut has been made. Corrections are not possible on orders that have been printed.

COPY CHANGE CHARGES

A charge equivalent to the item's set-up charge will apply to all copy changes. If the art is an exact repeat and meets the MOQ of the item being ordered, a repeat setup will be applicable.

C. O. D.

Cash on delivery is not available.

CUSTOMER SUPPLIED STICKER APPLICATION CHARGE

At Gold Bond, we are dedicated to accommodating your customization needs. If you wish to personalize your products or packaging, we offer the service of applying customer-supplied stickers to your order. This service is available for items shipping from FOB 37343 and can be applied to both the actual product and/or master cartons. Please review the charges below for this service:

Apply Customer Supplied Sticker to Items:

Gift Boxes: place on the box
Drinkware: place on the base
Other Items: use discretion

• 100 units: $0.22 each (G)
• 200 units: $0.17 each (G)
• 500 units: $0.14 each (G)
• 1000 units: $0.13 each (G)
• 5000 units: $0.12 each (G)

Apply Customer Provided Sticker to Master Carton:
• 1 unit: $5.18 each (G)
• 5 units: $1.13 each (G)
• 10 units: $0.63 each (G)
• 15 units: $0.45 each (G)
• 20 units: $0.38 each (G)

For additional information or specific requests, please contact our team.

DROP SHIPMENTS

Gold Bond can happily facilitate any drop shipments requested. In order to process these requests the needed information must be provided on the Gold Bond drop-ship template only. Individual shipping and packaging costs will vary pending the request. All outsourced items will require a special quote for drop-ships. Below are the drop ship charges for in-house produced goods FOB 37343:
• 1-10 locations: $6.25 (G) ea.
• 11-50 locations: $5.63 (G) ea.
• 51+ locations: $5.00 (G) ea.

DISTRIBUTOR IMPRINT

Distributor self-promo pricing is available on select items. Some exclusions apply. Distributor's imprint as reflected on the account must be included to be considered a Distributor Self Promotion. If the Distributor's logo is co-branded with another company logo the order will not be eligible for DSP pricing. Please call to verify all pricing and discounts available. All distributor self-promo orders are processed at the standard production time.

F.O.B.

All shipments are F.O.B. TN, 37343, unless otherwise noted. Shipping and handling charges will be applied to the invoice. Shipments received in TN are subject to sales tax.

FOREIGN SHIPMENTS

Hazmat items: Please note that any items marked as HAZMAT will not be able to ship via international methods.
Gold Bond's Account: Customers shipping international orders on Gold Bond's account will be billed the prepaid shipping amount and the duties and taxes will be billed to the recipient. Gold Bond Inc. will not be responsible for the duties and taxes associated with these shipments.
Third Party Account: If shipping internationally with a third party shipping account number the duties and taxes will be billed directly to the third party account. Per request the duties and taxes can be billed to a different UPS or Fedex account number.

FREIGHT REBILL

If a request to rebill freight is made at no fault of Gold Bond, Inc. then the $22.00 per box rebill charge from the carrier will be invoiced to the order in question.

IMPRINT

The imprint will be set for best appearance at our discretion using up to the maximum imprint area, unless specified on the purchase order or art file. SHADING: A dot pattern will be used to simulate shading on applicable imprinted products. We utilize screen frequencies as low as 45 LPI and up to 133 LPI depending on product, product color, ink color, and imprint method.
Below are the standard imprint fonts:

 

INDIVIDUAL MAILINGS

If you require shipping or mailing of individual items, add $0.60 (G) per item plus the cost of mailers and postage. For USPS mailing, typed labels are required. For UPS or FedEx, complete shipping information is required. Contact customer service for criteria. Please supply shipping method on PO.

INK CHANGE CHARGE

A charge equal to the product's set-up charge will apply to all items per ink change. If the art is an exact repeat and meets the MOQ of the item being ordered, a repeat setup will be applicable.

LESS THAN MINIMUM

Orders less than catalog minimum quantity will incur a $50.00 (G) charge where applicable per product specifications.

MULTI-COLOR IMPRINT

Rush production is NOT available with multi-color imprints. Any product that does not specify full color imprint will be printed in spot colors.

NEW ACCOUNTS

Unless credit has been established, payment is required at the time the order is received. Payments may be made using ACH or EFT transfers, Visa, MasterCard, American Express, Discover, cashier’s check or money order. Production will not begin until payment is received in full. Checks may require a five day waiting period. A service charge of $50.00 (Z) will be charged on all returned checks.

NON-FULFILLMENT OF ORDERS

Gold Bond cannot assume liability on non-fulfillment of orders caused by the inability to obtain raw material due to embargoes, strikes, fires, or other causes beyond our control, including new or discontinued items by our suppliers.

ORDER SUBMISSION

Verbal orders are not accepted by telephone. Please submit all orders through email:[email protected], fax: 800-729-4852, or mail. Please put your PO number in the subject line on all emailed orders. All orders received by fax, email, or other methods are subject to a daily cut off time. The cut off time for regular production orders is 2:00 PM, Eastern Time. Any orders received thereafter will be considered orders for the following day. Please note, production time will not begin until all questions are answered, any required proofs are approved and credit is in good standing: Once an order is cleared to be produced it will be released to production. Orders that have received all needed approvals before 12 noon EST will begin standard production time on the same business day as the approval. Orders approved after 12 noon Eastern Standard Time will begin standard production timing the following business day. All transmitted orders will be considered the original purchase order. The legibility of faxed orders will be the responsibility of the distributor. Gold Bond is not responsible for any fax malfunction that would affect receipt of the order or omitted information on the order. All orders requiring artwork or drop shipments WILL NOT BE SCHEDULED TO SHIP until the actual artwork/drop ship template is received. Rush is available on many items. We will attempt to accommodate any request. Contact customer service for scheduling and availability.

OVERRUNS/UNDERRUNS/EXACT QUANTITIES

All orders are subject to a 5% over/under policy and will be invoiced for quantities shipped. Requests requiring an exact count will be subject to an additional $50.00 (G) charge per order. This charge does not cover special packaging services, e.g. exact quantities per carton, drop-ships, etc. and only applies to the total quantity of the order. Special packaging services will require a formal quote.

PERSONALIZATION (i.e. Variable Data)

Select items are available to be personalized: See the Imprint/Charges section of our site when reviewing specific items of interest. This area will allow you to verify if this printing option is available. Gold Bond Inc. defines personalization in the following manner: Personalization is straight line text (e.g. a name or an address) being typeset on the product using Gold Bond's existing font archive. Art files will not qualify for personalization unless the art file is the same throughout the entire order, with Gold Bond adding straight line text to the product as specified above. Personalizations must be sent to Gold Bond Inc. in an Excel File (e.g. column 1 first name, and column 2 last name). Available fonts for use are Helvetica Neue LT Std, Script MT Bold, Times New Roman, Arial, Myriad Pro, and Century. If another font is needed, contact us so we can evaluate possible options.

PICTURES

Logos used in our catalog and/or website are for illustrative purposes ONLY. The logos DO NOT imply endorsements, nor does the owner of such design expressly authorize any items with these specific logos for sale to anyone.

PMS MATCHING

Gold Bond prints with coated inks only. We will try to match your requested PMS color as closely as possible for a charge of $50.00 (G). Gold Bond cannot guarantee PMS color matching on colored surfaces and full color items.

PRICING

Catalog pricing is subject to change without notice, please see www.goldbondinc.com for current pricing. All large quantity quotes are to be requested by fax or email and must be referred to on the purchase order. Orders with a price discrepancy variance that is less than $50 will be processed without notice. Pricing discounts such as end quantity pricing and member discounts do not apply to sale pricing.

PRODUCT COLOR

Gold Bond has attempted to portray product colors in the catalog as accurately as is possible; however, because of color reproduction in printing, the product color may differ slightly from the catalog. If clarification of product color is required, please request a random sample.

PRODUCTION TIME

Production time will not begin until all questions are answered, any required proofs are approved, and credit is in good standing: Once an order is cleared to be produced it will be released to production. Orders that have received all needed approvals before 12 noon EST will begin standard production time on the same business day as the approval. Orders approved after 12 noon EST will begin standard production timing the following business day. Standard production time is 5-7 working days for catalog quantities unless otherwise noted. Orders will ship on the 7th day by default and Gold Bond will ship early if faster production is available. Factory direct items may not abide by the aforementioned production scheduling times, production times for these items will be listed on the item's web page.

PROOFS/SPEC SAMPLES

Templates are available online for producing your own proofs at no charge. We highly recommend the use of these templates to reduce art questions and to expedite your order. The initial art proof on an order is free upon request. If a revision to an art proof is requested a charge of $10.00 (G) will apply upon the 3rd revision and each subsequent revision. Actual proof or spec samples will be $50.00 (G). Contact Factory for Golf Balls: $50.00 plus cost of 1 dozen golf balls. Outsourced Items: Contact your representative for more information.

RELEASE SHIPMENTS

When it is necessary for us to ship portions of an order at some future date, the entire order will be produced and invoiced at the time the first shipment is produced and the balance of the order is stored in our warehouse. There will be a $20.00 (G) charge for each release from inventory after the initial shipment is made and the entire order must be shipped within 12 months. Storage fees will apply, please contact sales for a formal quote based upon the need.

REORDERS

To ensure an exact duplication of a reorder, send a hard copy of the art from the previous order. Please reference Gold Bond's invoice number or previous distributor purchase order number on all repeat orders. Include a description of the logo or artwork. Previous orders will incur the repeat set up costs for up to 24 months. Orders exceeding 24 months will incur full cost charges. Repeat orders with PMS color matches, multi-color running charges, etc. will be charged on each repeat order. For pricing on repeat orders navigate to the item page of the product you are purchasing.

RETURN PACKAGE FEE

Any packages returned to our facility will be subject to fees (per box) issued by the major carriers. The fees per box are as follows: UPS ($22.00) FedEx ($21.00). This affects both third party account shipments as well as shipments using our account number. These charges will be imposed should they incur. Any additional freight charges, as well as customs, duties, and taxes incurred on the reshipment, will be the responsibility of the distributor.

SALES TAX

All items that are not FOB 37343 must provide a sales tax certificate for the shipping destination at the time of purchase. If a sales tax certificate is not submitted at the time of order, order may be subject to a sales tax charge. Orders picked up at our Tennessee location by out of state resellers without a valid Tennessee resale/tax exempt certificate may be subject to Tennessee sales tax.

SAMPLES

Please visit our SAMPLES tab HERE

SPECIAL PACKAGING

Contact your Gold Bond rep for further information or a quote.

SHIP DATE

If your order has a firm "in hands" date, please note this clearly on your purchase order. This will allow Gold Bond to appropriately production schedule your request or reach out to you in order to offer an appropriate ship date based on the current production schedule offering. If no ship date is listed on the purchase order, Gold Bond will schedule the catalog quantity order around the standard production time of the item as featured under the SPECS tab of the item.

SHIPPING

All orders should specify a "ship to" address. If the "ship to" address is not specified, it will default to the address of the Distributor. All orders should specify an "IN HANDS" date including the shipment method. If the shipping method is not specified, Gold Bond reserves the right to ship by whatever means necessary to meet the "In Hands" date. Gold Bond does not guarantee delivery by any freight carrier. The distributor must initiate any claim with the carrier immediately. If 3rd party shipping number is not provided on the PO, then we will default to shipping UPS on Gold Bond's account. Gold Bond's shipping provider is UPS. If FEDEX is preferred the order must ship on a third party account.

SHIPPING ON A 3RD PARTY NUMBER

There is a $40 (Z) handling charge for Truck Shipments using third-party billing. All orders using third party shipping numbers will incur a $7.50 (Z) handling fee per invoice, excluding sample orders. When leveraging a third party shipper number this charge covers the cost of packaging materials and labor required for safe shipment of your order; a flat-rate, per-order fee ensuring secure packaging for all items, rather than a charge per box. Our responsibility for damage or loss will end at our dock. Please contact your carrier for any claims or adjustments.

STOCK ART

Non-licensed art is available on file. Inquiry can be sent to [email protected] to see designs on file or use one of our free stock backgrounds. All licensed art requires a written release.

UNIMPRINTED ITEMS

Most items are available unimprinted beginning at minimum catalog quantities. Unimprinted golf balls are not available. All orders will be processed within 72 hours of receipt and good standing credit has been established or payment has been received. Blank orders will be shipped in the original manufacturing packaging. Contact us if a freight estimation is needed.

WEBSITE

Due to the dynamics of independently supported websites, we recommend verification of all product offerings and prices at our website: www.goldbondinc.com. Gold Bond cannot be held liable for inaccurate information on third party websites or search engines.