General Information

ORDER FORM DROP SHIP TEMPLATE GOLD BOND WEB ACCESS REQUEST NET TERMS & CREDIT LIMIT REQUEST

ACKNOWLEDGEMENT

All orders are acknowledged by email (please provide your email address on your purchase order to receive your email confirmation in a timely manner). Contact factory if you do not receive an acknowledgement within 24 hours. For accounts without credit terms, payment must be received before stock will be reserved for an order. It is your responsibility to contact the factory immediately with any discrepancies. Orders with a price discrepancy variance that is less than $50 will be processed without notice.

ASSORTMENTS

Available upon request on many items. The exact quantity per color must be listed on the formal purchase order in order to process appropriately and avoid delays. If no assortment is provided, the order will be placed on hold until the assortments can be verified.

AUTHORIZED RETURNS

Please see the File a Claim tab for eligibility and resolutions details.

CANCELLATION POLICY

In all cases, all orders are considered firm and cannot be cancelled without approval from Gold Bond. Written documentation must be sent to confirm the cancellation. If the cancellation takes place prior to proof approval or the receipt of the courtesy proof a $20.00(g) charge will apply.  If the cancellation request is received after paper proof approval, the cost of any goods already produced will be the sole responsibility of the distributor.  Exclusions include outsourced products. These will be marked in one of the following ways:
   • Item number ends in a “-FD”.
   • Item number ends in a “-FDP.
   • Item shows a F.O.B. point outside of Hixson 37343.

CHARGEBACKS

If the addresses provided should deem undeliverable for some reason- a chargeback will be issued to the invoice or to the shipper number account. This process could take up to 3 weeks to receive along with any additional costs to reship the package to the appropriate provided address

CORRECTION CHARGES

A charge of $50.00 (G) applies to all corrections received after the screen, plate, or cut has been made. Corrections are not possible on orders that have been printed.

COPY CHANGE CHARGES

A charge equivalent to the item's set-up charge will apply to all copy changes. If the art is an exact repeat and meets the MOQ of the item being ordered, a repeat setup will be applicable.

C. O. D.

Cash on delivery is not available.

DROP SHIPMENTS

Gold Bond can happily facilitate any drop shipments requested. In order to process these requests the needed information must be provided on the Gold Bond drop-ship template only. Individual shipping and packaging costs will vary pending the request. All outsourced items will require a special quote for drop-ships. Below are the drop ship charges for in-house produced goods FOB 37343:
• 1-10 locations: $6.25 (G) ea.
• 11-50 locations: $5.63 (G) ea.
• 51+ locations: $5.00 (G) ea.

DISTRIBUTOR IMPRINT

Distributor self-promo pricing is available on select items. Some exclusions apply. Distributor's imprint as reflected on the account must be included to be considered a Distributor Self Promotion. If the Distributor's logo is co-branded with another company logo the order will not be eligible for DSP pricing. Please call to verify all pricing and discounts available. All distributor self-promo orders are processed at the standard production time.

F.O.B.

All shipments are F.O.B. TN, 37343, unless otherwise noted. Shipping and handling charges will be applied to the invoice. Shipments received in TN are subject to sales tax.

FOREIGN SHIPMENTS

Hazmat items: Please note that any items marked as HAZMAT will not be able to ship via international methods.
Gold Bond's Account: Customers shipping international orders on Gold Bond's account will be billed the prepaid shipping amount and the duties and taxes will be billed to the recipient. Gold Bond Inc. will not be responsible for the duties and taxes associated with these shipments.
Third Party Account: If shipping internationally with a third party shipping account number the duties and taxes will be billed directly to the third party account. Per request the duties and taxes can be billed to a different UPS or Fedex account number.

FREIGHT REBILL

If a request to rebill freight is made at no fault of Gold Bond, Inc. then the $21.00 per box rebill charge from the carrier will be invoiced to the order in question.

IMPRINT

The imprint will be set for best appearance at our discretion using up to the maximum imprint area, unless specified on the purchase order or art file. SHADING: A dot pattern will be used to simulate shading on applicable imprinted products. We utilize screen frequencies as low as 45 LPI and up to 133 LPI depending on product, product color, ink color, and imprint method.
Below are the standard imprint fonts:

 

INDIVIDUAL MAILINGS

If you require shipping or mailing of individual items, add $0.60 (G) per item plus the cost of mailers and postage. For USPS mailing, typed labels are required. For UPS or FedEx, complete shipping information is required. Contact customer service for criteria. Please supply shipping method on PO.

INK CHANGE CHARGE

A charge equal to the product's set-up charge will apply to all items per ink change. If the art is an exact repeat and meets the MOQ of the item being ordered, a repeat setup will be applicable.

LESS THAN MINIMUM

Orders less than catalog minimum quantity will incur a $50.00 (G) charge where applicable per product specifications.

MULTI-COLOR IMPRINT

Rush production is NOT available with multi-color imprints. Any product that does not specify full color imprint will be printed in spot colors.

NEW ACCOUNTS

Unless credit has been established, payment is required at the time the order is received. Payments may be made using ACH or EFT transfers, Visa, MasterCard, American Express, Discover, cashier’s check or money order. Production will not begin until payment is received in full. Checks may require a five day waiting period. A service charge of $50.00 (Z) will be charged on all returned checks.

NON-FULFILLMENT OF ORDERS

Gold Bond cannot assume liability on non-fulfillment of orders caused by the inability to obtain raw material due to embargoes, strikes, fires, or other causes beyond our control, including new or discontinued items by our suppliers.

ORDER SUBMISSION

Verbal orders are not accepted by telephone. Please submit all orders through email:[email protected], fax: 800-729-4852, or mail. Please put your PO number in the subject line on all emailed orders. All orders received by fax, email, or other methods are subject to a daily cut off time. The cut off time for regular production orders is 2:00 PM, Eastern Time. Any orders received thereafter will be considered orders for the following day. Please note, production time will not begin until all questions are answered, any required proofs are approved and credit is in good standing: Once an order is cleared to be produced it will be released to production. Orders that have received all needed approvals before 12 noon EST will begin standard production time on the same business day as the approval. Orders approved after 12 noon Eastern Standard Time will begin standard production timing the following business day. All transmitted orders will be considered the original purchase order. The legibility of faxed orders will be the responsibility of the distributor. Gold Bond is not responsible for any fax malfunction that would affect receipt of the order or omitted information on the order. All orders requiring artwork or drop shipments WILL NOT BE SCHEDULED TO SHIP until the actual artwork/drop ship template is received. Rush is available on many items. We will attempt to accommodate any request. Contact customer service for scheduling and availability.

OVERRUNS/UNDERRUNS/EXACT QUANTITIES

All orders are subject to a 5% over/under policy and will be invoiced for quantities shipped. Requests requiring an exact count will be subject to an additional $50.00 (G) charge per order. This charge does not cover special packaging services, e.g. exact quantities per carton, drop-ships, etc. and only applies to the total quantity of the order. Special packaging services will require a formal quote.

PERSONALIZATION (i.e. Variable Data)

Select items are available to be personalized: See the Imprint/Charges section of our site when reviewing specific items of interest. This area will allow you to verify if this printing option is available. Gold Bond Inc. defines personalization in the following manner: Personalization is straight line text (e.g. a name or an address) being typeset on the product using Gold Bond's existing font archive. Art files will not qualify for personalization unless the art file is the same throughout the entire order, with Gold Bond adding straight line text to the product as specified above. Personalizations must be sent to Gold Bond Inc. in an Excel File (e.g. column 1 first name, and column 2 last name). Available fonts for use are Helvetica Neue LT Std, Script MT Bold, Times New Roman, Arial, Myriad Pro, and Century. If another font is needed, contact us so we can evaluate possible options.

PICTURES

Logos used in our catalog and/or website are for illustrative purposes ONLY. The logos DO NOT imply endorsements, nor does the owner of such design expressly authorize any items with these specific logos for sale to anyone.

PMS MATCHING

Gold Bond prints with coated inks only. We will try to match your requested PMS color as closely as possible for a charge of $50.00 (G). Gold Bond cannot guarantee PMS color matching on colored surfaces and full color items.

PRICING

Catalog pricing is subject to change without notice, please see www.goldbondinc.com for current pricing. All large quantity quotes are to be requested by fax or email and must be referred to on the purchase order. Orders with a price discrepancy variance that is less than $50 will be processed without notice. Pricing discounts such as end quantity pricing and member discounts do not apply to sale pricing.

PRODUCT COLOR

Gold Bond has attempted to portray product colors in the catalog as accurately as is possible; however, because of color reproduction in printing, the product color may differ slightly from the catalog. If clarification of product color is required, please request a random sample.

PRODUCTION TIME

Production time will not begin until all questions are answered, any required proofs are approved, and credit is in good standing: Once an order is cleared to be produced it will be released to production. Orders that have received all needed approvals before 12 noon EST will begin standard production time on the same business day as the approval. Orders approved after 12 noon EST will begin standard production timing the following business day. Standard production time is 5-7 working days for catalog quantities unless otherwise noted. Orders will ship on the 7th day by default and Gold Bond will ship early if faster production is available. Factory direct items may not abide by the aforementioned production scheduling times, production times for these items will be listed on the item's web page.

PROOFS/SPEC SAMPLES

Templates are available online for producing your own proofs at no charge. We highly recommend the use of these templates to reduce art questions and to expedite your order. The initial art proof on an order is free upon request. If a revision to an art proof is requested a charge of $10.00 (G) will apply upon the 3rd revision and each subsequent revision. Actual proof or spec samples will be $50.00 (G). Contact Factory for Golf Balls: $50.00 plus cost of 1 dozen golf balls. Outsourced Items: Contact your representative for more information.

RELEASE SHIPMENTS

When it is necessary for us to ship portions of an order at some future date, the entire order will be produced and invoiced at the time the first shipment is produced and the balance of the order is stored in our warehouse. There will be a $20.00 (G) charge for each release from inventory after the initial shipment is made and the entire order must be shipped within 12 months. Storage fees will apply, please contact sales for a formal quote based upon the need.

REORDERS

To ensure an exact duplication of a reorder, send a hard copy of the art from the previous order. Please reference Gold Bond's invoice number or previous distributor purchase order number on all repeat orders. Include a description of the logo or artwork. Previous orders will incur the repeat set up costs for up to 24 months. Orders exceeding 24 months will incur full cost charges. Repeat orders with PMS color matches, multi-color running charges, etc. will be charged on each repeat order. For pricing on repeat orders navigate to the item page of the product you are purchasing.

RETURN PACKAGE FEE

Any packages returned to our facility will be subject to fees (per box) issued by the major carriers. The fees per box are as follows: UPS ($21.00) FedEx ($21.00). This affects both third party account shipments as well as shipments using our account number. These charges will be imposed should they incur. Any additional freight charges, as well as customs, duties, and taxes incurred on the reshipment, will be the responsibility of the distributor.

SALES TAX

All items that are not FOB 37343 must provide a sales tax certificate for the shipping destination at the time of purchase. If a sales tax certificate is not submitted at the time of order, order may be subject to a sales tax charge. Orders picked up at our Tennessee location by out of state resellers without a valid Tennessee resale/tax exempt certificate may be subject to Tennessee sales tax.

SAMPLES

Please visit our SAMPLES tab HERE

SPECIAL PACKAGING

Contact your Gold Bond rep for further information or a quote.

SHIP DATE

If your order has a firm "in hands" date, please note this clearly on your purchase order. This will allow Gold Bond to appropriately production schedule your request or reach out to you in order to offer an appropriate ship date based on the current production schedule offering. If no ship date is listed on the purchase order, Gold Bond will schedule the catalog quantity order around the standard production time of the item as featured under the SPECS tab of the item.

SHIPPING

All orders should specify a "ship to" address. If the "ship to" address is not specified, it will default to the address of the Distributor. All orders should specify an "IN HANDS" date including the shipment method. If the shipping method is not specified, Gold Bond reserves the right to ship by whatever means necessary to meet the "In Hands" date. Gold Bond does not guarantee delivery by any freight carrier. The distributor must initiate any claim with the carrier immediately. Gold Bond's shipping provider is FEDEX. If UPS is preferred the order must ship on a third party account. If no third party account is provided then Gold Bond will ship via FEDEX. FedEx money-back guarantee (MBG) is suspended for FedEx Express® services for which MBG was previously reinstated November 1, 2021 through January 16, 2022.

SHIPPING ON A 3RD PARTY NUMBER

There is a $40 (Z) handling charge for Truck Shipments using third-party billing. All orders using third party shipping numbers will incur a $7.50 (Z) handling fee per invoice, excluding sample orders. When leveraging a third party shipper number this charge covers the cost of packaging materials and labor required for safe shipment of your order; a flat-rate, per-order fee ensuring secure packaging for all items, rather than a charge per box. Our responsibility for damage or loss will end at our dock. Please contact your carrier for any claims or adjustments.

STOCK ART

Non-licensed art is available on file. Inquiry can be sent to [email protected] to see designs on file or use one of our free stock backgrounds. All licensed art requires a written release.

UNIMPRINTED ITEMS

Most items are available unimprinted beginning at minimum catalog quantities. Unimprinted golf balls are not available. All orders will be processed within 72 hours of receipt and good standing credit has been established or payment has been received. Blank orders will be shipped in the original manufacturing packaging. Contact us if a freight estimation is needed.

WEBSITE

Due to the dynamics of independently supported websites, we recommend verification of all product offerings and prices at our website: www.goldbondinc.com. Gold Bond cannot be held liable for inaccurate information on third party websites or search engines.

Rush Production

Fast is sometimes not fast enough. If you need an order faster than our standard 5 to 7 day production schedule, take advantage of our FREE Rush offered on many products in the Gold Bond Line.

Rush is available on many items. We will attempt to accommodate any request. Contact customer service for scheduling and availability and remember this checklist:

1. The order and artwork must be received by 12:00 PM EST for Golf Balls or 5:00 PM EST for all other items
2. For fastest service, send PO and artwork to [email protected]
3. Order must be marked “Rush” with your in hands date
4. Production ready artwork required
5. Artwork must be in PDF format or include an artwork facsimile for comparison
6. Proofs are not available with rush service
7. Multi-color imprint not available on screen or pad printed products
8. Catalog quantities only
9. Credit must be established and current
10. Golf Balls - 72 dozen maximum on one pole
11. Not applicable on any order with special packaging or assembly

Samples

Art Requirement

ARTWORK REQUIREMENTS

Artwork may be submitted in either hard copy or electronic format. All artwork is kept on le for no more than 24 months. Hard copy art must be crisp, clean, black and white line art. Please remember that the quality of your imprint depends upon the quality of artwork submitted to us. For Four Color Artwork please refer to the Full Color Artwork Specifications. Hard Copy artwork must be crisp, clean, black and white line art. If the art is for multiple color imprint, please provide color separations with registration marks. Artwork will need to be submitted either 100% to size or slightly larger. If smaller and has to be enlarged, loss of detail/crispness may occur.

NOTE: Shipment schedule of your order may depend on the quality of the artwork submitted and upon any changes made to the artwork once the order has been worked on.

IMPRINT

Artwork can be accepted from the following programs:

  • Adobe Illustrator - AI, EPS, PDF

- CC or lower

  • Adobe Photoshop - EPS, TIFF, PSD (layered if possible)

- Must be 300 dpi or higher at 100% of nal size or larger
- Scanned images need to be done at 1200 dpi saved as TIFF

  • Corel Draw - CDR

NOTE: All text must be converted to outlines/curves/vector objects/paths. We do oer a no charge recreate service, but please add an additional 24 hours to your production time. If we are unable to recreate your artwork, we will offer suggestions.

COMPRESSION: Please use Stuffit or Zip

SUBMISSION OF ARTWORK:

NOTE: Company Name and Purchase Order Number need to be listed on the Subject Line of your email. Artwork with tight registration, halftones, screen tints and/or bleeds must be reviewed by our Art Department for approval. Avoid very ne lines, both in type and illustrations.

COLORS

Must be set as a valid Pantone Solid Spot Color ( such as 286C, 186C, 165C, etc.)

-Custom-named colors/swatches (such as Coca-Cola Red) will need a hard copy color swatch submitted for comparison.

If done as Full Color Process, then will need submitted as CMYK and not as a swatch palette in the art le.

For Full Color please see Full Color Artwork Specifications

NOTE: For Doming, if white background with color in the middle, especially if red, due to the reflection of light it will appear that the white will be tinted by the color of the artwork. Such as if white with red, the white will appear to have a pink/red tint.

GRADIENTS

Gradients, when not done as Full Color Process imprint, will be done so as a dot pattern which may not yield the desired effect wanted.

MINIMUMS

FONTS (based on block fonts)

  • Screen Print/Pad Printed

- Small Items (such as tees,pens)
- 7 points Medium Items (such as bags)
- 14 points Large Items (such as sun shades, towels) : 18 points

  • Debossed - 18 points
  • Laser Engraved - 7 points
  • Sublimation

- Hard Surface: 9 points, reversed out 10 points with .5 stroke
- Soft Surface: 10 points, reversed out 12 points with .5 stroke

  • Transfers - 8 points
  • Doming - 7 points

LINE THICKNESS

  • Screen Print/Pad Printed

- Small Items (such as tees,pens) 1 point
- Medium Items (such as bags): 1.5 points
- Large Items (such as sun shades, towels) : 1.75 points

  • Debossed - 2 points
  • Laser Engraved - .5 points
  • Sublimation

- Hard Surface: 1 point, reversed out 1.5 points
- Soft Surface: 1 point, reversed out 1.5

  • Transfers - 1 point
  • Doming - .5 points

NOTE: Anything less than the above mentioned minimums will print, however, we cannot guarantee legibility nor solidity to not break up or colors bleed into when printed

FOUR COLOR/FULL COLOR SPECS

This is a CMYK Process printing method in which Cyan, Magenta, Yellow, and Black inks are mixed together to create a desired color. Please note, however, that there is a limit to the color range that this process can achieve. There is also a difference between Pantone Solid Coated Colors and their CMYK equivalent that can be subtle or drastic in appearance. When reviewing proofs, keep in mind that colors on computer screens may vary based on the graphics card and monitor used in your system. This is why the colors displayed are for reference only and not for EXACT matching.

NOTE: Shipment schedule of your order may depend on the quality of the artwork submitted and upon any changes made to the artwork once the order has been worked on.

IMPRINT

Artwork can be accepted from the following programs:

  • Adobe Illustrator - AI, EPS, PDF

- CC or lower

  • Adobe Photoshop - EPS, TIFF, PSD (layered if possible)

- Must be 300 dpi or higher at 100% of final size or larger
- Scanned images need to be done at 1200 dpi saved as TIFF

NOTE: All text must be converted to outlines/curves/vector objects/paths. We do offer a no charge recreate service, but please add an additional 24 hours to your production time. If we are unable to recreate your artwork, we will offer suggestions. We cannot recreate 4 color process images or photos. Increasing the size of the image will decrease the dpi of that image.

COMPRESSION: Please use Stuffit or Zip

NOTE: Artwork with tight registration, halftones, screen tints and/or bleeds must be reviewed by our Art Department for approval. Avoid very fine lines, both in type and illustrations.

COLORS

  • Colors should be CMYK.

- Custom-named colors/swatches (such as Coca-Cola Red) will need a hard copy color swatch submitted for comparison, and submitted as CMYK and not as a swatch palette in the art file.

  • WE DO NOT GUARANTEE SPOT COLOR MATCHING, BUT CAN GET WITHIN AN ACCEPTABLE RANGE
  • If the file contains a combination of CMYK and Spot Colors, for best results we suggest to convert Spot Colors to CMYK so the entire job is done as process printing.
  • Grays should be created from black or they may produce undesired results in CMYK.

NOTE: For Doming, if white background with color in the middle, especially if red, due to the reflection of light it will appear that the white will be tinted by the color of the artwork. Such as if white with red, the white will appear to have a pink/red tint.

MINIMUMS

FONTS (based off of block fonts)

  • Sublimation

- Hard Surface: 9 points, reversed out 10 points with .5 stroke
- Soft Surface: 10 points, reversed out 12 points with .5 stroke

  • Transfers - 8 points
  • Doming - 7 points
  • Full Color/Four Color Process/ColorfinityHD - 7 points

LINE THICKNESS

  • 1 point, if reversed out artwork then 1.5 points

NOTE: Anything less than the above mentioned minimums will print, however, we cannot guarantee legibility nor solidity to not break up or colors bleed into when printed.

Decorating Methods

Deboss

This elegant method allows you to leave an impression of your logo in the surface of an item’s material. The end result is a clean, depressed logo that you can see and feel.

Deboss

Embroidery is a distinguished method of amplifying items with a genuine high quality representation of your logo. Embroidery machines can turn almost any image into a high quality logo.

Deboss

Laser engraving gives your logo a clean, polished appearance by precisely etching the logo into the material’s surface. It’s perfect on metal items including pens, tools, knives, and golf accessories.

Deboss

Custom woven towels offer a unique recognized look to your logo. Extensive design services, offered at no additional charge, coordinate the look of your logo into the actual weave of the towel. This method is guaranteed to get your company noticed.

Deboss

Silk Screen printing is the imprinting of a design directly on the surface of a product. The ink is pressed through a tensioned nylon mesh, leaving a clean imprint on the surface of an item.

Deboss

An inked logo is transferred from an etched plate to a soft silicone pad. The pad is then pressed against the product. It is a great way to showcase your logo on drinkware, pens, promotional items and golf accessories.

Deboss

With a die struck epoxy fill imprint, your logo is impressed on the front of a product. Colored epoxy enamel is then used to fill the cavities of the impression, leaving a metallic outline around the colors.

Deboss

Colofinity provides a full color imprint with perfect color registration. It is great for photographic work and complex logos. This imprint method is ideal for bags and portfolios.

Deboss

ColorfinityHD is a 4 color process that uses direct-to-product printing. With ColorfinityHD, print a broad spectrum of colors for complex logos or photographs.

Deboss

Many items are available with a 4 color process imprint, providing full color at one low cost! It is a great option for complex logos needing perfect color registration.

Global Sourcing

Global Sourcing

Do you have a large order or do you need a custom product? Let us help you. Our Global Source Team has the resources to help you:

  • When your large order deserves a large discount
  • When you planned ahead and have longer lead times
  • When you need something custom and extraordinary
  • When close isn’t good enough, and you need a custom molded product or a product in a custom PMS color

Freight Equalization

Gold Bond now features freight equalization for the shortest time in transit and lowest shipping costs when using FedEx and our account number. We now feature 3 day shipping to the continental United states, all at ground rates.

In order to take advantage of this feature, freight must be prepaid only and the order must ship on Gold Bond’s account number shipping from FOB Hixson, TN 37343 to the contiguous United States.

Gold Bond is centrally located in the center of the southeast in the city of Chattanooga, TN. Chattanooga boasts one of the countries best logistics infrastructures providing Gold Bond with a strategic advantage of our industry competitors. Gold Bond can reach the majority of the southeast in one day with standard ground transportation. This in turn gives Gold Bond a day advantage over the majority of industry competitors when shipping west of the Mississippi River. When time is of the essence days in transit is the best place to save time and money.

Product Info

Gold Bond updates product and pricing information on a quarterly basis. We make every effort to keep product and pricing information accurate; however, if you find any errors, discrepancies, or have any questions, please contact us at [email protected]

Gold Bond provides product and pricing information in a .csv format. To receive current information and quarterly update click below.

PRODUCT DATA

PROP 65 INFORMATION

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